For account management purposes we separate account holders into two groups: Primary Account Holders and Authorized Users.
A Primary Account Holder (PAH) is responsible for managing account numbers and has access to the invoices for those account numbers. A PAH can be a Principal Investigator (PI), Departmental Business Manger, Project Coordinator, or other staff.
An Authorized User (AU) is someone that the PAH has authorized to charge services to one or more account numbers.
Both primary account holders and authorized users have access to all services managed by the RRC and basic online account management tools.
Rather than ask you to maintain a list of authorized users, we opted to use a “deny“ list. The deny list simply includes the names of the users who are not allowed to use specific RRC Account Numbers. Please keep in mind that we cannot guarantee that a user will not try to use your RRC Account Number(s) in spite of your requests.
To add or remove a user from the deny list, please contact us at acct-help@mail.rrc.uic.edu with the subject line “authorized user deny list”. We will need the name, e-mail address, and the RRC Account Number(s) that are to be added or removed.
Since you are already registered, please contact us at acct-help@mail.rrc.uic.edu with the subject line “Switch to Primary Account Holder”.
Once we receive your request, we will enable access to our online account number tools for your account and also e-mail you some information to help you get started as a new primary account holder.
When requesting service, simply provide a RRC Account Number registered to your current PI.
You do not need to re-register or fill out any forms, however, we do recommend that you use our My Account tool to update your default RRC Account Number and contact information.
To make it easier for you to manage your account, we do not keep separate user account systems for each service facility. With the exception of our CBC/RRC Proteomics and Informatics Services Facility and Scientific Supply Center, account information is maintained in a central database maintained by our Scientific Computing Support (SCS) facility.
If you have access to ANT, DELIVER, OLISS, or any of our other web-based applications, then you may already have access to the online tools for our DNA Sequencing facility. To download your results, you just need to have a DNAS folder added to your account.
If you are not yet registered with us, it is very easy to do. Please visit our home page (http://www.rrc.uic.edu/) and click on the Register link.
Web-based applications (except OLISS) are accessible immediately after you complete your registration.
Account number changes are on a different update schedule because of the special requirements of our billing system and our Scientific Supply Center.
For our Scientific Supply Center, account numbers are automatically uploaded to the Scientific Supply Center's POS (Point-of-Sale) server once per hour. Each update occurs during a 15-minute processing window every 45 minutes starting at 7:45 AM and ending at 5:00 PM, Monday thru Friday. For example, if an account number is added/deleted/updated at 9:20 AM, it will be reflected in the Scientific Supply Center's POS system by 10:00 AM; if a change is made between 9:45 AM and 10:00 AM, then the updated account number will not be available to the POS system until 11:00 AM (the next update cycle).
For our other service facilities, account information has to be manually imported into our billing system. The import process generally occurs around 11:30 AM each business day whenever there are changes to the account numbers from the previous day.